DELIVERY AND RETURNS
3. ORDER PROCESS & PROOF OF TRANSACTION
If the Buyer wishes to make an Order on El Fez Store, the User must be over 18 years of age and have read and fully accepted the current Terms and Conditions, consent reflected by clicking on the “Confirm my Order” button. The Buyer should also have access to an accepted payment method as listed in the current Terms and Conditions and complete all sections of the online form. The required information is as follows: civility, first name, surname, email address, telephone number, and delivery address. The order form will also contain the products chosen, the colours and the sizes required, and the quantity of each product. Please note that the personal details form is subject to change at any time. Buyers must verify the terms of their Orders and Pre-orders (Products, Price, Size, Colour, Model, Name and Delivery Address etc.). No exchange will be accepted in case of a delivery made according to the order placed on the Website and received by El Fez Store, the information contained in the confirmation email sent makes proof concerning the Orders characteristics.
3a. DATA COLLECTION CONSENT
By providing your personal details you have consent with El Fez Store collecting and processing the said data.
3b. ORDER CONFIRMATION
After placing an order, you may receive an email from us acknowledging the receipt of your order. This email does not mean that your order has been accepted. Your order constitutes an offer to buy a Product on the terms and conditions stated here. We will confirm acceptance of your order by sending you a personal order confirmation email. Upon sending this email both parties will be bound by contract. However, we reserve the right to reject your order for any reason we see fit before and after sending order confirmation email.
3c. RIGHT OF CANCELLATION - PERSONALISED PRODUCTS
El Fez Store REMINDS THE BUYER THAT IN COMPLIANCE WITH ARTICLE L. 121-21-8 OF THE FRENCH CONSUMER CODE, THE BUYER DOES NOT HAVE THE RIGHT TO WITHDRAWAL AFTER THE DATE WHEN THE PRODUCTS FROM THE CAMPAIGN IN WHICH THEY PARTICIPATED ARE MANUFACTURED, MEANING THE END OF THE CAMPAIGN PERIOD GIVEN THAT THE PRINCIPLE OF THE WEBSITE IS TO NOT HAVE ANY PRODUCTS IN STOCK. ALL THE PRODUCTS ARE MANUFACTURED TO ORDER IN THE SIZE ORDERED AND PRINTED WITH THE DESIGN AS CHOSEN BY THE BUYER WHEN ORDERING OR PREORDERING. IN THIS RESPECT THE PERSONALISED PRODUCTS AT ORDER IN EACH ORDER FROM EACH BUYER CANNOT THEREFORE BE RETURNED OR EXCHANGED.
3d. RIGHT OF CANCELLATION - CATALOGUE PRODUCTS
El Fez Store REMINDS THE BUYER THAT IN COMPLIANCE WITH ARTICLE L.221-18 OF THE FRENCH CONSUMER CODE, THE BUYER HAS 14 (FOURTEEN) DAYS FROM THE DATE OF PURCHASE TO WITHDRAW AND CANCEL THEIR ORDER WITHOUT GIVING ANY REASON. TO EXERCISE YOUR RIGHT OF CANCELLATION, THE BUYER MUST CONTACT Moorish Store USING THE FOLLOWING CONTACT FORM https://www.elfezstore.com/contact. THE WEBSITE ENDEAVOURS TO REIMBURSE ANY PAYMENTS FOR ASSOCIATED PRODUCTS WITHIN 14 (FOURTEEN) WORKING DAYS UPON RECEIPT OF CANCELLATION REQUEST.
3e. PROOF OF TRANSACTION
By clicking on the « Buy it now », and « Confirm my order » Icons, as well as proceeding to corresponding payments using methods listed below, the Buyer accepts that their actions represent a digital signature which has the same legal effectiveness between parties as a written signature. The Buyer accepts that Orders, invoices, and payment receipts are stored digitally in the computer system of the El Fez Store and its partners on a reliable, sustainable and secure system, and can be used as proof of a transaction. If the Buyer need a proof of transaction such as invoice, he shall contact the El Fez Store’s support team using the following contact form https://www.elfezstore.com/contact.